Privacy Policy

Last Updated: July 31, 2026

At Europe SolarShop ("Europe SolarShop", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://www.europe-solarshop.com, create an account, place an order, subscribe to communications, contact us, or otherwise use our products and services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable.

1. Data Controller

The controller responsible for processing your personal data is:

Company details
Company name: Contentus UAB
Registered address: Zygio str. 97A, LT-08236, Vilnius, Lithuania
Company registration number: 300556523
VAT number: LT100003695519
Email: [email protected]
Website: https://www.europe-solarshop.com

2. Personal Data We Collect

We may collect personal data directly from you, automatically when you use our website, or from third parties involved in processing your order.

Identity and contact information may include:

• First name and last name
• Company name and business details
• Billing and shipping addresses
• Email address
• Telephone number
• VAT or tax identification details, where required

Account and transaction information may include:

• Customer account details
• Encrypted account password
• Products viewed, ordered, returned, or added to a wishlist
• Order history and order status
• Invoices, quotations, and transaction records
• Payment method and payment status
• Shipping, delivery, and tracking information
• Communications with our customer service team

Technical and website usage information may include:

• IP address
• Browser type and version
• Device type and operating system
• Language and time-zone settings
• Referring website or source
• Pages, products, and links you visit
• Dates and times of website activity
• Cookie identifiers and consent preferences
• Diagnostic, security, and error-log information

We do not intentionally collect special categories of personal data, such as information concerning health, religion, political opinions, biometric data, or sexual orientation.

3. How We Use Personal Data

We may use your personal data to:

• Create and manage your customer account
• Process, confirm, and fulfil your orders
• Prepare quotations, invoices, and other transaction documents
• Process payments and refunds
• Arrange international shipping, customs clearance, and delivery
• Provide order status and tracking information
• Respond to questions, enquiries, complaints, and warranty requests
• Provide after-sales and technical customer support
• Detect and prevent fraud, abuse, and security incidents
• Protect our website, customers, systems, and legal rights
• Maintain accounting, tax, and business records
• Comply with legal and regulatory obligations
• Improve our website, products, services, and customer experience
• Measure website performance and understand how visitors use our website
• Send newsletters, product updates, and promotional offers where permitted
• Measure and improve advertising campaigns where you have provided consent

4. Legal Bases for Processing

Where the GDPR applies, we process personal data under one or more of the following legal bases:

• Performance of a contract: when processing is necessary to create an account, prepare a quotation, process an order, receive payment, deliver products, or provide customer service.
• Legal obligation: when processing is required for tax, accounting, customs, consumer-protection, fraud-prevention, or other legal requirements.
• Legitimate interests: when processing is necessary to operate and improve our business, secure our systems, prevent fraud, manage customer relationships, or establish and defend legal claims, provided that your rights and interests do not override those interests.
• Consent: when you consent to newsletters, optional analytics cookies, advertising cookies, or another activity requiring consent. You may withdraw your consent at any time.

5. Customer Accounts

You may create a customer account to manage orders, addresses, wishlists, and other account features. You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.

Passwords are stored using appropriate security protections and are not available to us in readable form. When using a shared or public device, you should sign out after completing your session.

6. Orders and Payment Processing

We use your identity, contact, billing, and order information to process purchases, confirm availability, issue invoices, collect payment, arrange delivery, process returns or refunds, and provide customer support.

Payments may be processed by banks, card networks, payment gateways, or other payment-service providers. Payment providers process payment data according to their own privacy policies and legal obligations.

Europe SolarShop does not store complete payment-card numbers or card security codes on its own systems. Depending on the selected payment method, your payment provider may collect information directly from you.

7. Shipping and International Delivery

To prepare and deliver your order, we may share necessary information with warehouses, suppliers, freight forwarders, postal operators, courier companies, customs brokers, insurance providers, and other logistics partners.

This information may include:

• Your name or company name
• Delivery address
• Telephone number and email address
• Order reference
• Product and package information
• VAT, tax, customs, or import information where required

We share only the information reasonably necessary to prepare, transport, clear, track, insure, and deliver your shipment.

8. Service Providers and Other Recipients

We may disclose personal data to trusted third parties that help us operate our business and provide our services, including:

• Website hosting, infrastructure, and cloud-service providers
• E-commerce platform and technical-support providers
• Payment processors, banks, and fraud-prevention providers
• Warehouses, suppliers, couriers, freight forwarders, and customs brokers
• Email, customer-service, and communication providers
• Analytics, advertising, and consent-management providers
• Accountants, auditors, insurers, lawyers, and professional advisers
• Tax, customs, regulatory, law-enforcement, or judicial authorities

Service providers may process personal data only for agreed purposes and subject to appropriate contractual, confidentiality, and security obligations.

We may also disclose or transfer personal data in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable legal requirements.

We do not sell your personal data in exchange for money.

9. International Data Transfers

Europe SolarShop serves customers worldwide. Some of our service providers, logistics partners, or technical systems may be located outside the European Economic Area ("EEA") or your country of residence.

Where personal data is transferred outside the EEA, we use appropriate safeguards where required, such as an adequacy decision, approved Standard Contractual Clauses, or another legally recognised transfer mechanism.

You may contact us for additional information about safeguards applicable to relevant international data transfers.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies, including local storage, tags, pixels, and identifiers. Cookies are small data files stored on your device when you visit a website.

We may use the following categories of cookies:

• Strictly necessary cookies: required for core website functions, security, shopping-cart management, checkout, account login, language selection, and storage of privacy preferences.
• Preference cookies: remember choices such as language, currency, region, and other website settings.
• Analytics cookies: help us understand website traffic, page performance, and how visitors use our website.
• Advertising cookies: may be used to measure advertising performance, limit repeated advertisements, and provide more relevant marketing.

Strictly necessary cookies may be set without consent where permitted by law because they are required to provide services requested by you. Optional analytics and advertising technologies are used only after the required consent has been obtained.

You can accept, reject, or change your optional cookie preferences through the cookie-consent tool available on our website. You may also control cookies through your browser settings. Blocking certain cookies may prevent some website functions from operating correctly.

11. Cookies Commonly Used by Our Store

Depending on the website configuration, our e-commerce platform may use cookies or browser storage with names such as those listed below. The exact cookies may change as the website and its integrations are updated.

Additional cookies may be placed by payment, analytics, advertising, fraud prevention, chat, video, map, or other third-party services enabled on the website. Their use depends on the services active at the time of your visit and your consent preferences.

12. Analytics and Advertising

Subject to your cookie preferences, we may use analytics and advertising technologies to understand website performance, measure conversions, and improve our services and marketing.

These technologies may collect information such as your IP address, device information, browser identifiers, pages visited, products viewed, referral source, approximate location, and interactions with advertisements.

Depending on the tools enabled on our website, providers may include Google services such as Google Analytics, Google Ads, and Google Tag Manager, as well as Meta advertising services. These providers act according to their own privacy terms and may process information outside your country.

Optional analytics and advertising technologies are not activated until you provide consent where consent is legally required. You may withdraw or update your consent at any time through our cookie settings.

13. Marketing Communications

We may send newsletters, product announcements, promotions, or other marketing communications where you have consented or where otherwise permitted by applicable law.

You can unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting us. Unsubscribing from marketing does not prevent us from sending service messages relating to your account, orders, payments, deliveries, warranties, or customer-support requests.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods depend on the type of data, the purpose for which it was collected, applicable limitation periods, and tax, customs, accounting, consumer-protection, warranty, or other legal requirements.

When personal data is no longer required, it will be deleted, anonymised, or securely restricted from further use, unless continued retention is required by law.

15. Your Data Protection Rights

Subject to applicable law and relevant conditions, you may have the right to:

• Receive information about how your personal data is processed
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Object to processing for direct-marketing purposes
• Withdraw consent at any time
• Receive certain personal data in a structured, commonly used, machine-readable format
• Request transmission of eligible data to another controller where technically feasible
• Submit a complaint to a competent data-protection supervisory authority

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before fulfilling a request. Certain rights may be limited where processing or retention is required by law or necessary to establish, exercise, or defend legal claims.

16. Automated Decision-Making

We do not ordinarily make decisions producing legal or similarly significant effects based solely on automated processing.

Automated tools may be used to detect potentially fraudulent, suspicious, or unauthorized transactions. Where necessary, transactions identified by these tools may be reviewed before an order is accepted or processed.

17. Data Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

These measures may include encrypted website connections, access controls, password protection, secure hosting, backups, monitoring, software updates, and restrictions on access to personal data.

No internet transmission or electronic-storage method can be guaranteed to be completely secure. You should not send complete card details, passwords, or other highly sensitive information through ordinary email.

18. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties. We do not control and are not responsible for their privacy practices, security, availability, or content.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

19. Children's Privacy

Our website and services are intended for adults and businesses and are not directed to children under the age of 16. We do not knowingly collect personal data directly from children under 16.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, business practices, or legal obligations change.

The updated version will be published on this page and the "Last Updated" date will be revised. Where required by law, we will provide additional notice or request renewed consent.

21. Contact Us

For questions about this Privacy Policy, our use of personal data, or a request concerning your data-protection rights, please contact:

Company details
Company name: Contentus UAB
Address: Zygio str. 97A, LT-08236, Vilnius, Lithuania
Company registration number: 300556523
VAT number: LT100003695519
Email: [email protected]
Website: https://www.europe-solarshop.com

You may also use our Contact Us page.