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General Terms & Conditions

This page tells you the procedures and conditions on which we supply any of the products listed in our website www.europe-solarshop.com to you. Please read these conditions carefully before ordering any products from the website. You should understand that by ordering any of the products, you agree to be bound by these conditions. We reserve the right to amend these conditions from time to time.
Taking Order and Paying
The contract for purchase of the product is formed when you have paid for it in full. After this you will receive an order confirmation email acknowledging the details of your order.
There are following procedures of taking order and paying:
  • Adding an item to your shopping basket:
    The shopping basket is where customers store the items they want to buy. Customers can always delete items from the shopping basket or save them for later if they change their mind. When you find the items you are interested in, click the "Add to Basket" button. You can add as many items to your shopping basket as you wish. When you have finished, click the "Basket" button in the top right of the page. This will take you to a page detailing the full contents of your shopping basket. Here you will have the option to delete items, if required. Once you are happy with your selection, click the "Proceed to Checkout" button to begin processing your order via our own payment systems or select PayPal to pay via a PayPal account.
  • Creating an account (optional):
    New customers optionally can create an account before proceeding with their order. This will take only few minutes and you will be able to store securely your delivery details for future orders. Previous customers may login using their email and password. When you click the "Register" button, the form which you will need to fill up appears. Your email address will become your "User" name, so, please double check that you have entered your email details correctly and choose a password for your account. Europe-SolarShop.com will email you a reminder of your log in details and you will be able to make changes in your orders and account information at any time.
  • Entering billing information:
    "Billing information" column asks for your name and billing address. Please note that this must be the address where your credit card is registered.
  • Entering delivery address:
    Customers can enter an alternative delivery address; registered customers have the option of selecting previously saved address.
  • Entering delivery options:
    In this column customers can select a number of delivery options that suit their needs and budget.
  • Entering payment details:
    In this column customers will be asked to choose payment method. We accept PayPal and Purchase Orders. Please login to PayPal account or enter Purchase Order number. PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo. You will then be asked to confirm your order. Check over your order details and when you are ready click ok. You will receive a message on screen saying "Thank you for your order". If you experience any problems or require further assistance, please email our Customer Service team or call us on between 8.00am & 5:00 pm, Monday to Friday. If you wish to cancel an order, please email to our customer service team ([email protected]).

    We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

    Please note, that we are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

    Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a product's correct price is different from the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

Shipping and Delivery
We accept orders for worldwide delivery. After you have placed your order online, we will send you an order confirmation email. We will also email you a dispatch note with tracking number once your item has been dispatched. Most items will be delivered to you within 7-28 work days. If we are unable to deliver the product to certain countries or delivery takes more time than estimated we will email to let you know this.

If you order products from us for delivery outside the European Union, they may be subject to import duties and taxes or other charges which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes or other charges. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

In the case of products which are delivered to you by signed-for delivery, you should inspect the products prior to signing for delivery. If you are not a consumer, we shall not be liable for any obvious damage or defects to products which would have been apparent on inspection at the point of delivery if you have signed-for the delivery of the products without noting on the delivery paperwork that the Products are “damaged”. If upon such inspection at the point of delivery you discover damage or defects to products you should either refuse delivery or clearly write “damaged” on the delivery paperwork which you are requested to sign.

Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Products Warranty
There are long-term warranties for the products we sell and deliver. If the product breaks down during the warranty period, please consult the troubleshooting guide in the manufacturer’s handbook or on their website. If the problem cannot be solved, please contact the product manufacturer. You will be asked for details of the model number and date of purchase. Your dispatch note provides this information and acts as your warranty, so please make sure that you keep it throughout your warranty period.